Last updated: on request. This policy is a template — please have it reviewed by a qualified lawyer.
Purchases on Local Commerce OS are sold and fulfilled by the individual merchant, not by Local Commerce OS. This policy explains how cancellations and refunds are handled.
After you place an order, the merchant confirms and fulfils it. If you need to cancel, contact the merchant as soon as possible — before the order is confirmed or prepared. Once an order is being prepared or has been delivered, cancellation may not be possible.
Refunds (for example, for items not delivered, incorrect, or defective) are handled by the merchant in line with your consumer rights under Malaysian law. Approved refunds for online payments are returned to your original payment method.
Online payments are processed by our payment gateway (e.g. ToyyibPay) via FPX or card. Where a refund is approved, it is typically processed within 7–14 business days, subject to the gateway and your bank.
For orders marked cash on delivery, bank transfer, or arranged via WhatsApp, payment and any refund are settled directly with the merchant.
Contact the merchant first using the details on their page or your order. If unresolved, contact us at and we will help facilitate a resolution where we can.
Perishable goods, custom/personalised items, and used items may not be refundable except where required by law.